FAQ

What kind of medications can I find here?

You’ll find a wide range of medications across categories – from everyday treatments to specialty options. Just head over to the “Products” section on our website for the full list. That said, we do respect legal restrictions: certain medications, especially those classified as controlled substances (like Diazepam, Lorazepam, Clonazepam, and others), can’t be sold online without a prescription following an in-person consultation with your doctor. If a drug falls into this category, we’ll let you know before checkout.

Why are your prices so low?

Great question – and a common one! Our medications cost less because we cut out a lot of the overhead that drives prices up elsewhere. We don’t spend a cent on advertising, and our suppliers manufacture in regions where production costs are significantly lower. Also, since our products are imported without going through the usual local registration channels, there are no added taxes or regulatory fees. And just to be clear: everything is ethically produced – no child labor, ever.

Are your products FDA-approved?

Our medications are manufactured in India, where they meet the rigorous standards set by the Indian FDA (CDSCO). These products are cleared for international export and follow strict quality and safety guidelines. While they may not be FDA-approved in the U.S., they are produced in licensed facilities and widely used across the globe with confidence.

Do you carry both brand-name and generic medications?

Yes, we offer both. It’s up to you: choose the original branded option or go with the more affordable generic version. Generics don’t carry the high price tag of brand-name meds because they skip the fancy packaging and heavy advertising – but they work in exactly the same way. You’ll get the same active ingredients, dosage, and effectiveness. The only real difference? The savings.

What exactly is a generic medication?

A generic medication is simply a more affordable version of a brand-name drug. It has the same active ingredients, works the same way in your body, and meets the same quality standards. What’s different? Mostly the name, packaging, and price. Generics don’t rely on big marketing campaigns, which means you’re not paying extra for the brand image – just for the treatment you need.

Why does the pill have a different name than the one I know?

What you see printed on the pill is actually the name of the active ingredient – the part that makes the medicine work. Generic drugs use the exact same active components as their brand-name counterparts; they just can’t use the trademarked names. It’s a legal thing. Drug companies own the rights to their brand names, so generics have to go by their ingredient name instead. But rest assured, the therapeutic effect is identical.

Why doesn’t the generic pill look like the brand-name one?

That’s another legal matter. Brand-name manufacturers often protect the shape, size, and even color of their pills as part of their branding. So, while generic versions use the same active ingredients, they’re required to have a different appearance. The way the pill looks may change – but what it does inside your body stays exactly the same.

What happens after I place an order?

Once you submit your order with True-Client-Support.com, it goes into our system for review. A licensed physician looks over your details to determine if the medication is appropriate. If approved, the doctor issues a prescription, which is then sent straight to our pharmacy team. From there, your order is quickly packed and shipped – usually within 24 to 48 hours. If anything needs clarification, we’ll reach out before moving forward.

How are your pills packaged?

Each order is carefully packed to keep your meds protected and private. Pills arrive in blister strips, with ten tablets per strip. If you order 60 pills, you’ll receive six strips in a single discreet envelope. For bigger orders, we may divide them into separate packages to keep shipping smooth and reliable – these might arrive in multiple envelopes a few days apart, depending on your location.

What’s the difference between soft tabs and regular tablets?

It all comes down to how they work and how fast they kick in. Soft tabs are designed to dissolve under your tongue, which means the active ingredient enters your bloodstream faster – no waiting around. They’re a popular pick if you want quicker results and a bit more flexibility around meals or drinks (yes, even alcohol or heavy foods). Regular tablets, on the other hand, are swallowed and take longer to absorb. They’re effective, but timing matters more, and it’s best to avoid alcohol with them.

How do you protect my privacy?

We’re fully committed to safeguarding your privacy. All personal and payment information is encrypted using high-grade security technology, and our systems are regularly tested to ensure your data stays protected at every step. From checkout to delivery, your details remain confidential and secure. For more information, please see the Privacy Policy section on our website’s order page.

What is SSL encryption, and why is it important?

SSL encryption, also known as HTTPS, is a security technology that protects sensitive information – like personal details and payment data – while it’s being transmitted online. It works through a system called Public Key Infrastructure (PKI), which confirms a website’s identity and encrypts data to prevent interception or misuse. When SSL is active, your browser will show a padlock icon, and the website address will begin with “https,” signaling a secure connection. This layer of protection is essential for keeping your interactions with our site private and safe.

Are there age restrictions for purchases?

Yes, our service is only available to adults aged 18 and older. This age limit is in place to comply with legal and medical guidelines for online pharmaceutical purchases. We’re unable to process any orders from minors, even with parental permission.

What payment options do you accept?

To make processing fast and secure, we currently accept major credit cards, cryptocurrencies, and SEPA bank transfers. The moment your payment is confirmed, your order is prepared and shipped without delay. We’ve streamlined the process to get your medications to you as quickly and efficiently as possible.

Which credit cards can I use?

We currently accept a wide range of major credit cards to keep things easy and flexible. This includes Visa, Mastercard, American Express, JCB, Diners Club, Discover, and Maestro. No matter where you’re ordering from, there’s likely a payment option that works for you.

When will my credit card be charged?

Your card is only charged after your order has been reviewed and approved by our billing team. Once everything is confirmed, the payment goes through and your package heads into processing for shipment. You’ll receive a confirmation email as soon as that happens, so you’re always in the loop.

How do you ship your orders?

We currently offer two shipping options tailored to your needs. Courier delivery is faster and includes tracking, so you can follow your package every step of the way. International registered airmail is a more economical option, though it takes a bit longer and tracking may be limited. You’ll be able to choose your preferred shipping method during checkout. For more details, visit our Shipping page.

How long will delivery take?

Delivery time depends on the shipping method you choose. Standard airmail or U.S. Postal Service shipping typically takes 2 to 3 weeks, though packages sometimes arrive sooner. EMS courier service is faster, with delivery usually between 5 to 7 business days – excluding weekends and holidays. You’ll be able to track your package if you choose the EMS option.

Can I make changes to my order after it’s been placed?

If your order hasn’t been shipped yet, yes – you can still make changes. This includes updating quantities, switching items, or correcting details. Just contact our support team as soon as possible. Once the order is dispatched, we won’t be able to modify it.

Can I update my shipping method after placing an order?

You can – but only if we catch it in time. Orders are usually processed and packed within 24 hours after payment approval, so if you need to switch your shipping method, get in touch with our support team as soon as possible. Once the package has been handed off for delivery, unfortunately, we can’t make changes. Timing is everything, so the sooner you contact us, the better!

Which countries do you ship to?

We ship to most countries worldwide, including the United States, Canada, Australia, Germany, France, South Africa, and many others. No matter where you’re located, we’ll do our best to get your order delivered safely, discreetly, and on time. If you’re unsure about shipping availability in your area, feel free to contact our support team – we’re happy to help.

Can I track my order once it’s shipped?

Absolutely. Once your package is on its way, you’ll receive a tracking number along with a link to follow its journey online. This applies to all orders shipped via courier. You can also check your order status anytime by logging into our support site. Just give it a couple of days after shipping for the tracking info to appear.

Will I need to be home to receive the delivery?

Yes, a signature is usually required when your package arrives. If no one’s home at the time of delivery, don’t worry – the postal service will leave a notice letting you know where and when you can pick it up from your local post office or courier center. It’s a simple step to keep your parcel safe.

What if my order gets held up at customs?

If your package is delayed at customs, don’t worry – we’re here to help. Just get in touch with our customer service team as soon as you notice an issue. We’ll step in quickly to investigate and do everything we can to resolve the situation and keep your order moving.

What should I do if I made a mistake entering my address?

Mistyped your address? Don’t worry – just contact us right away. If your order hasn’t shipped yet, we can fix it instantly. If it’s already been dispatched, we’ll do our best to work with the courier, but delivery might be delayed or returned, depending on how far along the process is.

What is your cancellation policy?

You can cancel your order anytime before it’s been shipped – just reach out to us as soon as possible. Once the package is on its way, cancellations and immediate refunds aren’t possible. For full details, take a look at the terms and conditions on our order page.

What if my package arrives damaged or doesn’t show up at all?

If something goes wrong – your package is damaged, delayed beyond reason, or doesn’t arrive – we’ve got your back. Reach out to our support team, and we’ll either send a replacement or arrange a refund, depending on your preference. You can find more details in this section on our website.

Why is shipping insurance required?

Shipping insurance protects your order in case it gets lost or doesn’t make it to you. It allows us to offer replacements or refunds if something goes wrong during transit. Please note, though: if a refund is issued, the insurance fee itself isn’t refundable. It’s simply there to cover the risk of shipping across long distances.

Why didn’t I get an order confirmation email?

If your confirmation email hasn’t arrived, a few things could be behind it. You might’ve accidentally entered the wrong email address during checkout (it happens more often than you think). Or your email provider might’ve flagged our message as spam – so it’s worth checking your junk folder just in case. One more thing: if your inbox is full, new messages can bounce. Still nothing? Reach out to us and we’ll confirm your order manually.

Do you offer any discounts or promotions?

Yes! True Client Support regularly offers special deals for both new and returning customers, including discounts on larger orders or free shipping promos. Keep an eye on our website or subscribe to our updates so you don’t miss out on upcoming offers.

Why was my payment not accepted?

There are a few possible reasons your payment didn’t go through. First, check that all your card details were entered correctly – one mistyped digit is all it takes. If everything looks right, your bank may have blocked the transaction for security reasons, especially if it’s an international purchase. It’s also a good idea to check your balance and make sure your card is cleared for online payments. If the issue continues, give your bank a quick call – they can usually clear it up fast.

I only received part of my order – what’s going on?

Don’t worry – this can happen with larger orders. We sometimes ship them in multiple packages to avoid delays or customs issues. It’s normal for the rest to arrive a few days later. If you’re still missing items after a reasonable wait, just get in touch with our shipping department and we’ll make sure everything gets to you.

What if my package never arrives?

If your order hasn’t shown up, the first step is to check with your local post office – it may be waiting there for pickup. If they don’t have it, reach out to our shipping team and we’ll look into it right away. Keep in mind: airmail deliveries usually take up to three weeks, while courier shipments should arrive within 10 business days. If that window has passed, let us know and we’ll help sort it out.

Will you be adding more medications in the future?

We’re always expanding our selection based on what our customers need. If there’s something specific you’re looking for and don’t see it listed, just reach out to us. We’ll do everything we can to source it and possibly include it in our product range. Your input helps us grow – so don’t hesitate to get in touch!

How do I get in touch with customer support?

If you need help with your order or have any questions, our customer support team is here for you. You can reach us by phone at +1 303-627-5088 or send an email to [email protected], or fill out a contact form. We’re happy to assist you with anything from order updates to general inquiries – just get in touch and we’ll take it from there.