Privacy Policy

privacy guaranteed Our approach to privacy comes from genuine respect, not obligation. When you visit our website or use any of our services at True-Client-Support.com, you’re placing your trust in us, and we don’t take that lightly. This Privacy Notice is our way of being upfront with you about what kind of information we collect, how we use it, when it might be shared, and how we keep it safe.

By continuing to browse our site or interact with our services, you’re letting us know you’re okay with how we handle your data as described here. If anything here doesn’t sit right with you, that’s okay too – you’re free to opt out or choose not to use our services.

As the digital world keeps evolving, so might this policy. If we make changes, we’ll update this page. Your continued use of our website after any update signals your agreement to the revised terms.

Protecting your health information – because it’s personal

Your health details deserve more than standard safeguards. Any time you share prescription or medical information with us, we treat it with great care – backed by strict protocols for security and confidentiality.

As a U.S.-based service, we follow all applicable health privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Prescription-related data is stored securely and only accessed by authorized personnel involved in your care.

Health information is deeply personal, and we handle it with the respect and protection it warrants.

What we collect – and how we get it

We only collect the information you choose to share with us. Most of it comes directly from you when you interact with our services. That might include:

Your name, mailing address, phone number, or email
Your date of birth and gender
Details related to your health or prescriptions, when needed to fill orders or offer pharmacy support
Any messages, feedback, or questions you send our way
Additional information you decide to share with us voluntarily

You can explore our site freely without providing any personal details. But if you want to place an order or use certain features, we’ll need a bit of information to help us serve you properly.

Why we collect your info – and how we put it to good use

We use the information you share with us to make your experience smoother, safer, and more helpful – when you’re ordering medication, reaching out with a question, or browsing our site.

Your details help us:

Fill your orders accurately and provide pharmacy services that meet your needs
Reply quickly when you contact us with questions or concerns
Send updates about your prescriptions, order status, or services you rely on
Keep you in the loop with newsletters, promotions, or offers – only if you’ve asked to receive them
Improve how our website runs and how it feels to use it
Carry out behind-the-scenes tasks like quality control and day-to-day operations
See what works (and what doesn’t) on our site so we can keep improving
Troubleshoot bugs or technical issues to keep everything running smoothly
Measure what content connects best with visitors, so it stays relevant and useful

We never sell your information. You’re always in control of how we communicate with you, and you can change your preferences anytime.

How we gather information

While you’re exploring our site, some details about your visit are collected automatically in the background. This helps us keep things running smoothly, fix bugs faster, and tailor the experience to better suit your needs.

Here’s the kind of info we collect:

The type of device you’re using, along with your browser and operating system
Your internet service provider and an approximate idea of your location
Sites you came from before landing here, or where you head after
Your IP address, which helps us identify network-related issues
Which pages you visit, how long you stay, and how often you come back

We use this data to understand how our site is being used and to make it better – nothing more.

Cookies, beacons, and the tools that help us improve your experience

To give you a smoother, faster, and more personalized visit, we use a few smart tools behind the scenes – like cookies and web beacons.

Cookies are tiny files saved to your device. They help remember things like your preferences, so pages load quicker and navigation feels more familiar. You can always disable cookies through your browser settings, though certain features might not work as expected without them.

Web beacons are invisible trackers – small, hidden images that let us know which pages people visit, how often they return, and what content gets the most attention.

Most of this info doesn’t identify you personally. But in cases where it connects with other details you’ve shared, it might be linked. Want to limit tracking? A few quick adjustments in your browser can reduce how much data is collected during your visit.

Who we share your information with – and why

We take your privacy seriously, so we only share your personal details when it’s necessary – and always with care.

In certain situations, your information might be shared with:

Trusted partners and service providers who help us manage day-to-day operations like processing orders, maintaining the website, or delivering customer support. These partners are under strict confidentiality agreements.
Affiliated companies that are part of our business family, working together to serve you better.
Legal authorities if required by law, a subpoena, or a valid court order.
New owners or partners if our business changes hands – like in a merger, acquisition, or sale. Your information may be part of what’s transferred, but the same privacy commitments will still apply.
Select marketing partners, but only if you’ve agreed to receive promotional content. If you’ve opted out, your data stays off their radar.
Anyone you’ve authorized us to share it with, such as another healthcare provider or customer support channel tied to a specific request.

We never sell or rent your information – period. And if our business ever changes ownership, your privacy will still be protected under the standards set out in this policy.

A note about children’s privacy

Our website and services are designed for users aged 16 and older. In line with U.S. privacy guidelines and child protection laws, we don’t knowingly collect personal information from anyone under the age of 16 without verified consent from a parent or legal guardian.

If you’re under 16, please don’t share any personal details – like your name, address, phone number, or email – and avoid registering, making purchases, or using features that require personal info.

If we ever learn that we’ve received information from a minor without proper consent, we’ll remove it right away. If you believe a child has shared their information with us by mistake, reach out to us and we’ll take immediate action to protect their privacy.

Links to other sites and services we don’t control

Sometimes you’ll see links on our website that lead to other places – like social media platforms, external websites, or tools that help you log in or share content. These third-party services may collect data about your activity, set cookies, or gather personal info.

It’s important to know that these platforms operate independently from us. We don’t control how they handle your information, so this Privacy Notice doesn’t cover them. While we include these links to make things easier for you, we can’t take responsibility for their privacy practices.

For example, we use Google Analytics to understand how people interact with our site. Google may collect data through cookies or other tools. Curious how that works? You can find details in Google’s own privacy policy.

If you’re concerned about being tracked, we suggest checking the privacy settings in your browser, or reviewing the privacy policies of any third-party services you use.

Staying up to date with our Privacy Policy

As our services grow and evolve, this Privacy Notice may change, too. Any time we update it, the most recent version will always be posted right here on this page.

If we make significant changes, we’ll do our best to make you aware. But even small updates matter, so we recommend checking in now and then to stay in the know.

Your personal information is always handled according to the version of the Privacy Notice that was active when we collected it – so no surprises.

Need to contact us?

If you have questions, concerns, or simply want to know more about how we handle your personal information, we’re here to help. Reach out anytime – we’re always happy to hear from you.

Here’s how to contact us:

Phone: +1 303-627-5088
Email: [email protected]
Contact form: Available on this page
Mailing address: 6155 S Main Street, Aurora, CO 80016, USA